Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
FNSBNK502 Mapping and Delivery Guide
Manage services in a Business Transaction Centre
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | FNSBNK502 - Manage services in a Business Transaction Centre |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to provide leadership in, and management of, Business Transaction Centres (BTCs) and Rural Transaction Centres (RTCs) in regional and remote Australia and covers service design, staff support and management, setting performance targets, reporting and liaison with local communities. Services may be provided for a range of agencies. It applies to individuals who use a range of managerial techniques and leadership skills to plan and monitor the work of the team while taking responsibility for implementing and promoting strategic business activities.No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the banking field of work and include access to: office equipment, technology, software and consumables financial services product information organisational policy, procedures and process documentation. Assessors must satisfy NVR/AQTF assessor requirements. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Manage centre’s community relations |
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Element: Manage centre’s external relationships |
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Element: Manage delivery of services |
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Element: Lead centre staff |
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Element: Manage centre’s community relations |
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Element: Manage centre’s external relationships |
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